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Patient Satisfaction Award of Distinction

Three Rivers Home Health Services, Inc. has been named a National Best Practice Agency by Fazzi Associates for 2009 and received the Patient Satisfaction Award of Distinction.  This award is based on overall patient satisfaction results and is presented to home health organizations that have demonstrated superior performance in patient satisfaction in 2009.

In a letter to Kaye B. Smith, RN, BS, President of Three Rivers Home Health Services, Gina Mazza, RN, BSN, Total Performance Director of Fazzi Associates stated that agencies named as National Best Practice agencies are proven leaders and have excelled in one of the most important measures of an agency’s quality program patient satisfaction.  She further stated “This is a significant accomplishment that you, your staff and Board should be incredibly proud of”.

Based on a comparative analysis of agencies involved in the Fazzi Associates’ Patient Satisfaction System for the year, Three Rivers Home Health Services, Inc. was ranked in the top 25% of the home health agencies in Fazzi’s National Patient Satisfaction database.

Ms. Mazza stated “this level of success is commendable and deserving of recognition”.

Three Rivers Home Health Services, Inc. has offices in Eastman, Abbeville, Cochran, Dublin, Helena, Macon, Milledgeville, Vidalia, Evans, and Warner Robins and provides services in 35 counties throughout Middle Georgia.

Kaye B. Smith would like to express her appreciation to all the employees of Three Rivers for their skill and dedication which led to this award.

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Testimonial

  • The home health care I was given was so wonderful & helped me so very much. The providers sent to my home were all kind.
  •  Wonderful people.
  •  Three Rivers is very effective and the employees are the best.
  • They were very good and I recommend them to anybody who need help.
  • It was very good.
  • They were prompt and steady.
  • Love it.
  • They always called before they came out and arranged their schedule around Dr. app.
  • All providers were excellent. They were professional, knowledgeable, courteous and so helpful. Thank you!
  • They gave me the best care they could. They have all been very nice & courteous to me. You should be proud of them.
  • Excellent professional care. my wife and I have both used Three Rivers in the past, and will do so again in the future, if needed.
  • The therapist did an excellent job. They were a lot of help.
  • Very pleased.
  • Thank God for my home health.
  • Good!
  • I enjoyed my providers.
  • Very nice, helpful, and courtesy.
  •  Everyone was very helpful and concern of my care
  •  Couldn't have asked for any better service.
  •  All the nurse's were excellent and very caring
  •  The care provided was very good.
  •  Excellent!
  •  Very professional and helpful for the needs of the patient.
  •  We like to say they were helpful and they all were very good
  •  Excellent
  •  Thank you!!
  •  When I began to get better, they were so happy. They cared for me. They were a blessing. They explained everything to me.
  •  Excellent staff like to have them in the future.
  •  I'm extremely happy with the care I'm receiving. They are very professional with me and my family.
  •  Good staff, enjoyed the time they were in our home, couldn't have asked them to be more friendly and courteous, and did a good job.
  •  I was well taken care of by my nurse, Anja and my physical therapist, Bruce.
  •  Thanks!
  •  Could not have asked for a better, caring and professional group.
  •  Janetta is the best
  •  We were so very pleased with the care we received. We could not have asked for any better care that we received from everyone.
  •  Personal care aid was exceptional.
  •  Very good always
  •  Excellent!
  •  The workers were always so good.
  •  This is a wonderful service. Very thankful they are here to help us.
  •  They were so good to me. I would recommend them to any one I thank them for being so good to me.
  •  They did a good job.
  •  All of the staff were wonderful.
  •  Thank you for the excellence job you are doing.
  •  Every person that came to help me was very kind and helpful.
  •  Home care is very sweet and nice
  •  Great staff! Therapy is outstanding.
  •  The service was excellent! The nurse, the physical & occupational therapist. Everyone was very professional & friendly
  •  I could not ask for better care. Very satisfied. They are great!!
  •  The workers were very helpful and caring any questions they able to answer. Very good care
  •  I could not have chosen a more caring and dedicated agency. All were great.
  •  Each and everyone of the home health providers, was always nice, kind, coutasy, always helpful if I asked questions, always called before they came.
  •  My care was great and I recommend your agency to family and friends who need care.
  •  Excellent care and positive attitude
  •  Good team!
  • We love our nurse Susan!
  •  Thanks.
  •  A fantastic team.
  •  PT- excellent care after a challenging time with set back after surgery (DVT/PE) Beyond my expectations!
  •  Renee & Deborah were excellent!
  •  Everyone was always great to me & helpful to me. And I appreciate everything that did for me.
  •  Excellent attention.
  •  Yes. I had only the best of care from the nurses & therapists. I have been and am still being blessed!! Thanks!!
  •  Everyone was very professional and helpful.
  •  They are just great and very caring.
  •  The nurse and the therapist treated me with kindness and professionalism. Thank you for making this process go by more smoothly.
  •  They were very nice & caring. I trusted their care.
  •  The care was always friendly, respectful and helpful. The care givers were professional and kind very much appreciated by me.
  •  Excellent!
  •  I can't say anything about the care except excellent.
  •  I got good care from all that came to see me.
  •  Thanks!
  •  My nurse and physical therapist were awesome. Nurse-Cynthia. Physical therapist-Kenny
  •  Kenny was great, stayed in touch.
  •  I had them now for a good long time & I never had any problems with the staff.
  •  Very excellent!
  •  Three Rivers in Eastman, Ga. is a excellent facility they always take great care of me. I give them 10 stars!
  •  Lacie (physical therapist) and Cynthia (nurse) were both very professional and knowledgeable.
  •  I enjoyed them.
  •  I have received the best care possible.
  •  The ladies were very nice & courteous
  • I really appreciate your service. Keep up the good work. God Bless. You are truly needed.
  •  The best!!!!
  •  Very dependable.
  •  They were friendly. When given therapy, they wanted to make sure they didn't add to my pain or injury.
  •  I like the agency because they were very patient with me. And very understanding.
  •  It was very good.
  •  Helped me very much.
  •  Outstanding!
  •  Excellent!
  •  Thank You!
  •  I wish we had a little more time. Thank you
  •  I would like to say these were some of the nicest people I have ever met. I enjoyed every moment of their time with me.
  •  The staff and nurses have been instrumental in my recovery. PT gave me hope to walk again. Now I am walking with assistance.
  •  I had great service from all healthcare & occupational therapist! Enjoyed each one!


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