Three Rivers Home Health Patient Comments

What are the three things you LIKED MOST about the care you received?

• Excellent.

• They were friendly.

• They treated me nice. They take time with you.

• Very friendly. Nice. Clean.

• Quick to respond to needs. Very caring. Always neat & clean.

• They treated me nice. They take time with you.

• They were on time. They were considerate of my son's schedule, who works night shift.

• Promptness, communication, consistency.

• Courteous, motivation, encouragement.

• Promptness, politeness, professionalism.

• Friendly manner of all staff. Their willingness to work around my hectic schedule. Consistency of level of care.

• Their friendliness, their professionalism, and their concern.

• Promptness, politeness, professionalism.

• Very friendly & professional. Prompt & courteous. Was here when expected.

• On time, every time. Knew their job. Worked well with me. Care was excellent.

• She explained what each exercise. She came in and acted like she had known us all her life. She acted like she knew what she was doing.

• Very friendly & professional. Prompt & courteous. Was here when expected.

• I liked and appreciated all the caregivers who came to see pop. They were patient & caring.

• Caring & concern. Called with time range to expect them. Very professional.

• The way the caregivers put you at ease. How they explained everything.

• I liked and appreciated all the caregivers who came to see pop. They were patient & caring.

• They all did the very best they could.

• Kindness, caring, and love.

• Patience. Explained actions.

• They all did the very best they could.

• Bath, therapy, efficiency.

• Not having to leave home.

• They were very concerned about me. They talked with me and explained everything to me. They helped me understand a lot of things.

• They all were kind & friendly, I liked everyone.

• I liked everything.

• Being on time, care & concern.

• They all were kind & friendly, I liked everyone.

• The good therapy. The gentleness of the PT.

• The nurse came here. Everyone who came were very nice. I'm glad that it's over.

• Friendliness, concern shown, made sure that I was taken care of.

• Promptness - they were here when they said they would be. The care we got when called with a problem. Willingness to work with us.

• Caring, friendly, dedicated.

• Time.

• Promptness in emergency situations. Communication between nurses and PT's. Knowledge related to medical illness that clients are being treated for.

• Caring. Friendly.

• They were very nice, caring & thoughtful.

• Good attitude. Always helpful.

• Very friendly. Knowledge of their job. Interest in patient.

• Did not rush to get through. Made you feel at ease. You knew when to expect them.

• Taking bath.

• Caring, made you feel comfortable.

• My mother's caregiver, Lisa Lamer, was the best one could have. The nurses, Susan & Michelle, were wonderful also.

• Staff was very friendly.

• Friendly, cooperative, knowledgeable.

• Punctuality. Calling to let you know exact time to be expected. Not pushy.

• Staff was very friendly.

• Physical therapy. Gave medical supplies. Medical advice.

• The friendly therapist - Erika, and her excellent therapy. Called before coming. • I liked my aide, she was so good to me, her name is Shirley Allen.

• Caring, considerate, thorough.

• Kindness, friendliness & patience.

• You've kept us from going to ER.

• Denise was excellent.

• Very friendly. Well informed. Neat & attractive.

• Everything was very good.

• Promptness - timeliness of visit. Professional staff. Ability of staff to communicate with aged patients and make them feel comfortable.

• The nurses were so nice. The treatment was quick and efficient.

• Kindness, punctuality, caring.

• The nurses were always informative. Ready to treat anything necessary. Advice on ways to make myself better.

• They call to let me know they are coming.

• So friendly. So professional.

• Very thorough in explaining services, no rushing during visits. Sincere concern about needs.

• Very nice, very good, very concerned.

• Very helpful. Especially enjoyed Michelle and Maxine.

• Everyone was real good.

• Very professional. Very patient with me. Came to my home on time.

• Donna, Lynn and Annette. Three people who are Heaven sent. They are my Angels.

• Nice, friendly, caring.

• I liked it.

• Promptness. Cleanliness. Followed doctors instructions.

• Care for person as a person. Prompt service. Friendly, kind, loving.

• Very caring ladies & also nice personalities.

• Professional attitude. Knowledge of work. Kindness to patient.

• Concern for pt. needs. Friendliness. Being on time.

• HHA was caring and took time with me. She didn't rush me. Nurses were real good. Therapist was very good.

• Maxine Gainto, Georgia Veal - they were great.

• The good job La_` Shon did.

• Care, concern, talked to family about any questions they had.

• All the staff were kind and helpful and was able to take a joke.

• Friendliness of therapist. Concern from your therapist. Flexibility in schedule for treatment.

• Rachel was very thorough in explaining different therapy. She listened to my complaints, and problems, and appeared to concerned,

• Quick response. Availability to talk to me. Excellent nurses.

• Very throughout. Very nice. Patient with me.

• Involved me in decisions. Always upbeat & friendly. Very helpful.

• The friendliness. The timely visits. The clear way the staff explained things.

• Came on time. Listened to patient. Reassurance.

• Sincerity. Put their hearts in it. Thoughtfulness.

• Concern, thoroughness and understanding of my mothers needs and feelings.

• Came on time. Listened to patient. Reassurance.

• Concern about the patient. Very polite and friendly. Very good about helping when needed.

• Nurse compassion and concern regarding the patients concerns.

• Their ability to help. Friendly attitude. Physical therapist had a great personality

• The time each one took to be sure of the needs. The care and concern of everyone. It was much more than a job to everyone.

• Love, concern and care given.

• The professionalism, optimizing, thoroughness and overall general attitude.

• Honesty, concern, patience and knowledge.

• The care my mother gets from her aide. The care and concern from Donna Jones. Someone is always there to help answer any questions we have.

• Were very friendly, concerned and felt easy with them.

• I liked all the nurses and therapist very much.

• The care we received, the concern showed and we were always greeted with a smile.

• Friendliness, showed compassion and care improved the outlook of the patient.

• I liked all the nurses and therapist very much.

• Neatness, time and friendliness.

• They were always very encouraging, joined in conversation and talked with other family members.

• Care, concern and professionalism.

• Neatness, time and friendliness.

• Friendliness, punctual and concerned for my needs.

• Generally speaking, my caregivers were very friendly, efficient and caring and seemed dedicated in their profession.

• I was impressed with the professionalism, caring and sensitivity of the nursing staff.

• They cared about how I was feeling. They dressed my incision with care. Overall they were caring about everything.

• Friendliness. Kept proper supplied available. Concerned about the patient.

• They always keep you informed on their time. (Appointments.)

• They cared about how I was feeling. They dressed my incision with care. Overall they were caring about everything.

• Friendly.

• The staff. How nice everyone is. How quickly they respond in an emergency.

• Nurse Patricia. The therapist. Knowledge of therapist.

• The concern expressed by PT home care. When home care session was scheduled in advance so I knew the aide would be here.

• Phyllis has been very nice and pleasant, looked forward to her visits.

• Very nice, showed respect.

• Very good.

• Concerned and wanted to be helpful.

• Concerned and prompt.

• You folks need to coordinate your visits & let the patients caregiver know ahead of time - not 2 hours in advance, or even worse, call from the driveway.

• Try to schedule each session at the same time each day. I never knew what time she would be here until I got a phone call. My caregiver was very well informed.

• Call with a time when possible.

• Need to set time for visits. Couldn't depend on time.

• Regulate visits in timely schedule.

• Offer more available services during rehabilitation.

• Nurses should call before arriving. Need to have same nurse each time for consistency of care.

• At least three days a week. Longer rehab time. Nurse should come back each week on same day, and call before she comes.

• To be notified in advance of time of visit.

• Having the same people come each time if possible.

• More time in advance as to when they will visit.

• Almost a week before being admitted.

• Very good.

• They were very good.

• Mark did a great job on the therapy he provided. The nurse did an equally good job and was helpful with questions I had.

• All very nice.

• I was very pleased with Jodie & Sashaun. They are a pair of precious jewels and I love them both to death they are so sweet.

• Mrs.Ethriidge is a very concerned, caring, professional nurse, who is well qualified and does a very good job.

• Would like for PT to involve walking my mother around house more in addition to stationary therapy & exercises.

• Excellent - could not be any better.

• Keith, RN, was very knowledgeable of his job. He was so patient with me. You are very fortunate to have Keith on your staff. The other staff were very good also.

• My caregiver was a very friendly & likeable person. I really enjoyed working with her. Twice a man came for my therapy, and he was a nice person also. When I called the office I got the information I asked for.

• Jessica, Anja & Dorothy are absolutely wonderful.

• Very punctual, professional, caring.

• Excellent conduct.

• I'm very pleased with the care I received.

• Overall care, Exceptional!

• It would be good for the patient if therapy could be scheduled at the same time for each visit.

• Very good people.

• Very well satisfied.

• I received very good care from everyone.

• They all were good to me. All were kind to me, I love them all.

• John Thomas was very nice & did a great job.

• If I have a need for care again, I would request your services.

• I was so pleased to get Jane Holleman as my PT. She was great!

• The 2 people I saw, did an excellent job with me.

• Polly Walker, my mother's caregiver. She's very good to her. She does an excellent job. We can't ask for any better help.

• The nurses worked hard - We appreciated being treated like family - When we were down they picked us up.

• The person helping me was very funny & nice, and helped me a lot.

• I was happy to have them to help me get better.

• They are wonderful.

• The person helping me was very funny & nice, and helped me a lot.

• PT was very knowledgeable & caring.

• I am very pleased with Inkie & Carlos & the care they have given me. Both are professional, considerate & kind.

• I am very pleased with all the staff. Thanks so much.

• PT was very knowledgeable & caring.

• Jessica were great with my father.

• Everyone who came in my home were so nice.

• Kindness, friendliness & patience is appreciated. Seeing a need and acting on it.

• The caregivers were extremely nice and did what they came to do very well. We were very impressed.

• Excellent.

• Rhonda & Katherine represent your agency so well, and made a very bad time in our life easier to deal with.

• The caregivers seem concerned about you as a person.

• If we ever need health care again, I would want the same crew - they were wonderful.

• Everybody was nice & very good about anything we ask about.

• The OT stood facing me and did the exercises with me to show me how to do them. The PT did the same. The CPN was very thorough.

• All were very professional, answered all questions. Each caregiver demonstrated thorough knowledge of their expertise. Thank you. Will highly recommend to others.

• All are very thorough.

• Everything was ok. I was treated fine.

• We thank God for the agency and all the staff members.

• I am very satisfied with the therapist helping me. If I need them again, I hope I get the same ones.

• My mom came from Texas to stay with me for awhile. Three Rivers began providing care & has been a pleasure to have. We are so thankful to you and all your staff.

• Outstanding service.

• They were a joy to be around. They were concerned about me and my well being. Answered questions.

• I would like to thank everyone for taking care of me and being so nice and friendly. Tell Lisa a big thank you for taking care of me.

• The PT comes at the same time each week & does a great job. The nurses have been so helpful & so nice.

• They were all very good.

• My caregiver was very good. She outlined what I needed to do and then let me be in charge. She was very helpful but not pushy. This method worked well with me.

• Everyone was so thoughtful and caring as well as professional. My mother enjoyed their visits.

• Both the nurse & PT's came when they said they would - they were pleasant & thorough.

• Leslie was our nurse doing the care of my mother. Other nurses came to our aid and their concern was greatly appreciated. Leslie called to see how things were going even though she wasn't assigned that particular day.

• I look forward to their treatments.

• The care the caregivers provided was wonderful and thank you for your patients.

• The care given by Hershel, Maxine, Joann, Tammy, Michelle and the lady that works at the VA were all very good to me and I feel they took very good care of me. So sweet and caring. I look forward to seeing them again.

• We really got to know the nurses aide Regina and PT Carlos and we would invite them back even if they weren't scheduled.

• Very professional, dedicated and followed procedures of care, always willing to explain questions of interest and always kind. This is our second time using three rivers and we would choose you again.

• Thank you.

• They were very nice and friendly. They did their job very well as total. They left no mess and put all there stuff in the trash. You could not ask for any nicer people.

• The care I received was very thorough and informative and done in a very pleasant manner.

• Minnie Lee Cheever. My mother was on this healthcare program. We will use it again if needed.

• It was a pleasure to work with all staff. Would call you again.

• Everyone has been very nice and I enjoyed the service very much, especially Phyllis. She has a pleasant attitude and always smiled.

• Good service.

• She is very nice.

• Excellent service.

The Data in the Patient comments were compiled by Fazzi Associates

May 2007 - July 2007

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